training.westlaw.comWestlaw Customer Support | Thomson Reuters Legal

Global directory Global directory Product logins Product logins Contact us Contact us Thomson Reuters Legal Products Products Top products Westlaw Practical Law HighQ CLEAR Law books All products Featured Westlaw Edge adds another game-changing feature Quickly uncover weaknesses in your opponent’s argument with Quick Check Judicial on Westlaw Edge. See it first Solutions Solutions Solutions Streamline legal research Legal guidance Investigate and mitigate risk Simplify litigation Fast-track drafting and contracts Regulation & compliance management All solutions Featured Small law firm software and solutions Practice law, manage your law firm, and grow your practice with our complete suite of products. Learn more Insights Insights Insights Articles White papers Case studies Blog Events Featured insights Popular topics Artificial intelligence Big data Data privacy FinTech Law firm management Support center Support center Try and buy Try and buy Home Support center Westlaw Customer Support Legal research Westlaw training and support Overview Overview Training resources Guides FAQs Research confidently with Westlaw Learn how to leverage Westlaw so that you can research more efficiently, feel confident in your results, and better serve your clients. Webinar series 5 Tips in 25 Minutes Are you shifting to an unfamiliar practice area? Quickly get-up-to-speed with this free training webinar series. View webinars Useful links Already using Westlaw? Sign In Paralegal certification Westlaw Edge training and support COVID-19 Legal Materials & News are available on Westlaw Sign in to access Research support 1-800-REF-ATTY (1-800-733-2889) More about reference attorneys Technical support 1-800-WESTLAW (1-800-937-8529) Contact technical support Account support 1-800-328-4880 Westlaw training resources 1 Getting started New to Westlaw? These training resources can be used to help you sign on for the first time. You’ll find information on setting up your username and password, subscription content, and helpful tips to leverage as you begin researching. Start learning Supporting resources How to create your username and password How to sign on and start researching How to find what content is included in my plan Quick tips for getting started 2 Case law research Finding, reading, analyzing, and interpreting case law can be a time-consuming process. Discover tools and enhancements to help you conduct research efficiently and with greater confidence. Start learning Supporting resources How to retrieve and search for cases How to locate additional related authority How to use the Key Number System How to search with Boolean Terms and Connectors How to check the status of a case using KeyCite 3 Statutory research Spend more time crafting a winning strategy and less time conducting statutory research. Learn how to efficiently search for statutes, review legislative history and research judicial interpretation. Start learning Supporting resources How to research statutes How to research judicial interpretation of a statute How to check the status of a statute using KeyCite 4 Regulatory research The regulatory landscape is constantly evolving, which can make it challenging to keep-up-to-date and advise clients on important compliance issues. See how to leverage Westlaw to conduct more efficient regulatory research. Start learning Supporting resources How to research regulations How to find regulations by topic How to research judicial interpretation of a regulation How to check the status of a regulation using KeyCite 5 Verifying your citations Being confident in the accuracy of your legal research is critical. These training resources will demonstrate how to use tools like KeyCite to know you’re relying on valid law. Start learning Supporting resources How to ensure I'm citing good law How to check your citations using KeyCite 6 Finding secondary sources Secondary sources can provide a strong starting point for research in an unfamiliar or trending area of the law and can guide you to leading case law. Learn how to take advantage of the largest collection of leading analytical titles. Start learning Supporting resources How to research using law reviews, treatises, and journals How to browse the full Secondary Sources Library How to navigate publications to find relevant content How to save my favorite secondary sources 7 Litigation strategy Find out how to use Westlaw to craft a stronger case strategy, understand assigned judges and research expert witnesses. Start learning Supporting resources How to research your assigned judge How to research expert witnesses How to use briefs, trial court documents, and trial court orders in your research 8 Collaboration tools Westlaw makes it easy to organize, annotate, and share your research. Learn how to leverage these tools to research more efficiently and collaborate with colleagues. Start learning Supporting resources How to use folders to organize and share my research How to use annotation and highlighting tools How to create a research report How to print, email, and share research 9 Customize your experience Westlaw makes it easy to customize your research experience to suit your needs. Use these training resources to get information on helpful features such as Favorites, Custom Pages, and Alerts. Start learning Supporting resources How to bookmark my go-to resources How to create a custom page How to create an alert 10 Tips and Tricks Learn about tools and features to help you research more efficiently. Start learning Supporting resources How to expand my research to confirm I haven’t missed anything Research Icons Quick tips for getting started Quick reference guide library Getting started Quick tips for getting started How to create your username and password Case law research How to retrieve and search for cases How to use the Key Number System How to search with Boolean Terms and Connectors How to check the status of a case using KeyCite Statutory research How to research statutes How to check the status of a statute using KeyCite Regulatory research How to check the status of a regulation using KeyCite Verifying your citations How to check citations using KeyCite Finding secondary sources How to browse the full Secondary Sources Library How to navigate publications to find relevant content How to save my favorite secondary sources Collaboration tools How to print, email, and share research Tips and Tricks Research Icons Quick tips for getting started Westlaw frequently asked questions How do I log into Westlaw for the first time? You will receive a registration key via email that can be used to activate your account. From the email, click the Activate Now link and follow the subsequent steps. If you need additional help, check out the “ How to create my username and password ” user guide. What is OnePass? OnePass is an online account that allows you to log in to multiple Thomson Reuters® products with one username and password. Once you have created your OnePass account, you can register any products to which you subscribe, including Westlaw™. Learn more Where do I sign on to Westlaw? To sign on to Westlaw, go to www.westlaw.com and enter your OnePass username and password. What is a client ID? A Client ID is required to sign on to Westlaw and is used to identify your Westlaw sessions. You may find it useful to enter a Client ID that relates to your research. You can change the Client ID anytime during a research session. Click the current client ID at the top of any page, then type a new client ID or select a recently used one from the options displayed in the drop down. Then click Change . What content is in my Westlaw plan? To access a comprehensive list of content included in your organization's Westlaw subscription, select My Content under the Profile icon in the top right corner of the Westlaw homepage. Or, contact customer service at 1-800-328-4880, open from 7 a.m. – 7 p.m. (CT). Who do I contact with...